Shipping Policy for Artisan Stationery US
Effective Date: [Insert current date]
At Artisan Stationery US (accessible from artisanstationery-us.com), we are dedicated to providing you with a seamless and reliable shipping experience. Our shipping policy is designed to ensure that every order—whether for personal use, gifting, or business—arrives safely, promptly, and in perfect condition. Please read the following details carefully before placing your order.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been placed, you will receive an order confirmation email. After processing is complete, a shipping confirmation with tracking information will be sent to the email address provided at checkout. During peak seasons (e.g., holidays, product launches), processing times may extend slightly; we appreciate your patience and understanding.
2. Shipping Destinations
We currently ship to all 50 United States, including P.O. boxes and APO/FPO addresses. International shipping is not available at this time, but we are actively exploring expansion to Canada and select international markets. Please check back for updates.
3. Shipping Methods & Delivery Estimates
We partner with reputable carriers such as USPS, UPS, and FedEx to offer a range of shipping options at checkout. Estimated delivery times (after processing) are as follows:
- Standard Shipping (5–8 business days): Most affordable option for non-urgent deliveries.
- Expedited Shipping (2–4 business days): Faster delivery for time-sensitive orders.
- Priority/Overnight Shipping (1–2 business days): Available for domestic orders placed before 12 PM (noon) Eastern Time, Monday through Thursday.
Please note that delivery estimates are provided by carriers and are not guaranteed, especially during adverse weather, carrier delays, or peak seasons.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We occasionally offer free standard shipping on orders over a certain threshold—please check our homepage or promotional banners for current offers. Any applicable taxes or customs fees are the responsibility of the customer.
5. Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package directly through the carrier’s website. If your tracking information has not updated for more than 5 business days, please contact our support team at [email protected].
6. Lost, Damaged, or Stolen Packages
We take great care in packaging every item. However, if your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. For lost packages, we will initiate a trace with the carrier. Please note that we are not responsible for packages stolen after delivery confirmation; we recommend using a secure delivery address or requesting signature confirmation at checkout for valuable items.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. If an order is returned to us due to an incorrect address provided by the customer, you will be responsible for any re-shipping costs. Please double-check your address before finalizing your order.
8. Changes to This Policy
We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about your shipment, please reach out to us at:
Artisan Stationery US
Email: [email protected]
(Please allow 1–2 business days for a response.)
Thank you for choosing Artisan Stationery US. We look forward to delivering quality stationery products right to your door.